Charts by eMail

IMPORTANT: You will need your own printer, or access to a printer, to print your chart and instructions when they arrive via email.

Please take care to ensure you provide us with your correct email address as you proceed through checkout.

Although you are purchasing a digital file for delivery by email you will currently need to select a country for "postage" during the checkout process.....you will not be charged for postage.

Your PDF or ZIP file containing your chosen design will be sent to you by email as an attachment within 1 working day of us receiving your payment. If you do not receive your email please let us know AFTER first checking to ensure that your mail service has not identifed the email as unwanted mail or that there is a size restriction in place on your mail account **.

When you receive your email you may SAVE the file on your computer for your own use. Depending on your browser and settings you will either have the choice of where to save the file, or if you are using Firefox it may automatically save the file in your Downloads area.

Please respect the Designer's Copyright. Any digital files puchased from Busy Lizzie Crafts are for your personal use only, they are not to be re-sold either as digital files. prints, or made up into kits.


Once your file has been sent to the email address you supplied during the checkout process we regret we are unable make a refund.

*To  extract files from a ZIP file:
In folder view (eg using My Computer) click once on the download ZIP (compressed) file and then select Extract All and follow the instructions. You will then be able to open and print your downloaded PDF file(s).

You will need Adobe Reader on your computer to view and print a PDF file - you can download it for FREE from here


**Please Note:
All email chart files from The Stitch Studio have been tested using Adobe Acrobat and The Stitch Studio cannot be held responsible for the files not printing on individual customer's computer set-ups.

File sizes are approx. 700 kilobytes for a 'Dog' or 'Cat' chart and 900 kilobytes for a 'Great Works' chart.  You may wish to check that you can download files of this size before you order.

* We recommend that you check that you can receive files via email of the sizes quoted above.
* There may be a file size restriction put in place by your Internet Service Provider.
* There may be a file size restriction put in place at your place of work.
* Please check that your email program allows the download of attachments. ie. a security option may be enabled.